Bed Board Coordinator 6007-80325-02

Job Description

JOB SUMMARY:

The Bed Board Coordinator’s primary responsibilities are:  1)  Use the on-line Patient Tracking System to plan, coordinate, and manage requests for bed assignments and patient placement and keep accurate account of all patients; 2)  Responsible for independent decision-making that has an organization-wide impact; 3)  This position has the authority to determine appropriate patient placement through effective communication with physicians, nurses, and support personnel; 4)  Handle all phone calls in a professional and courteous manner;  5)  Accurately pre-admit, admit/register patients using the patient registrar system by phone; 6)  Maintain patient flow by phone contact with all floors.

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS

  • Monitor on-line patient tracking board
  • Accurately keep patient flow records on-line
  • Handle multiple phone calls courteously and efficiently
  • Multi-task with a very busy one person office
  • Communicates effectively (hear, listen, speak) with physicians and other health team members.  
  • Respects patients’ rights and confidential information.
  • Maintains a professional work environment in the assigned work area.
  • Incorporates continuous performance improvement recommendations into the work ethic.
  • Willing to work the appropriate schedule
  • Ability to communicate by phone with all pertinent hospital staff
  • Ability to accurately complete data entry tasks for pre-admitting patients
  • Ability to accurately pre-register patients by phone for doctors or nurses
  • Be flexible in all communications concerning patient flow
  • Ability to multi-task between phone, computer and office.
  • Mentoring and training new staff.

Requirements

EDUCATION AND EXPERIENCE:

-           Must be a high school graduate or equivalent. 

-          Medical Terminology to understand doctor’s orders.

-          Skilled in customer service with excellent phone etiquette

-          2 years of customer service experience.

Date Posted:
8/1/2014
Location:
Midland Memorial Hospital Main Campus
Midland, Texas
Type:
Full-Time
Category:
Other