Call Center Operator 80510041805

Job Description

The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly operation of the Call Center for room service.  Gathers, coordinates and records all patient-related foodservice information and activities. Answers phone, takes patient/nursing meal orders and adheres to HACCP and other regulatory agency policies.

 

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS

·         Answers the Call Center phone, checks messages frequently, and displays proper phone etiquette while taking meal orders for the room service program.

·         Checks patient rosters for new admits, diet changes, and patients with no diet orders. Calls patients and assist with meal ordering.

·         Ensures all patient meal orders are compliant with physician-prescribed diet orders, food allergies, food intolerances, and needed diet modifications.

·         Notifies dietitians of patients needing further assistance or education.

·         Prints necessary reports for room service staff and forwards requests for additional patient food services to appropriate areas.

·         Provides good customer service and treats all patients with respect, understanding, and patience at all times.

 

Salaries are calculated upon applicable experience

Requirements

·         Must be a high school graduate or equivalent. 

·         Computer and telephone skills are a must.

·         Must be able to communicate effectively, both orally and in writing. 

Date Posted:
6/16/2014
Location:
Midland Memorial Hospital Main Campus
Midland, Texas
Type:
Full-Time
Category:
Patient Food Services