Patients with Insurance

You will want to know what services your insurance covers, and if enrolled in a managed care plan, whether Midland Memorial is an in-network provider with your health plan.  You may still proceed with services at Midland Memorial if you are accessing services out-of-network with your managed care company.  However, by doing so you may increase your financial liability.  You may access a list of MMH's contracted managed care plans by clicking on the link below. Please note: Midland Memorial's participation in any managed care agreement is subject to change without notice.  To ensure MMH is an in-network provider, it is the patient's responsibility to verify the provider is a participating provider in the patient's network. Click here for Managed Care Companies.

MMH will also file claims to your insurance carrier a few days after you discharge or after outpatient services are received.  We will work with you to receive the full benefit from your insurance carrier and will respond to requests from insurers for additional medical information.  However, you may be asked to provide additional information as well, such as accident details or other insurance information.  Please provide this information promptly to your insurance carrier so it will not delay the processing of your claim(s).

Please report any changes or corrections to your insurance information as soon as possible.  You will receive a statement a few days after going home from the hospital from your inpatient or outpatient visit.  The statement will reflect the insurance carriers we have on file for you along with a partial or full policy number.  Please verify the information is correct and report any changes as soon as possible through our Customer Service Center.  Delays in providing changes in insurance information may cause us to miss your insurance company's filing deadline, so it is important that you provide the information as soon as possible.

Non-emergent patients enrolled in a commercial health plan will be requested to pay their co-pay, co-insurance and/or deductible during the pre-registration process or prior to services being provided.  In some instances you may also be asked to take care of any outstanding balances at the same time.  Your Patient Access representative can answer questions about insurance verification and/or deposit requirements.  For patients needing financial assistance in paying their deductible or cost share you may contact the Financial Eligibility Office. 

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Patients without Insurance

If you are not covered by insurance, you will be given an estimate of services prior to any elective or scheduled procedure.  The estimate will include expected or anticipated charges for the hospital only.  The estimate will not include services provided by hospital based physicians such as radiologist, hospitalist, emergency room physicians, pathologists, etc.  Due to several factors the estimate provided may vary from the actual treatment cost provided to you.  Any amount above an estimate provided is still the responsibility of the patient/guarantor to pay.

You will be asked to pay for your non-emergent and elective procedures prior to services. Any patient needing financial assistance should contact the Financial Eligibility office prior to their scheduled service. 

Midland Memorial offers all patients without insurance a discount on services regardless of their ability to pay.  A twenty-five (25) percent discount will be given to all patients with an additional discount given to patients who can meet their entire financial obligation prior to services being rendered.

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Post Service Payment Options

After your services are completed you will receive a bill for any amounts not covered by your insurance and not paid for in advance.  Unless other arrangements have been made, you are expected to pay your balance in full.

If you are unable to pay your balance in full, you may be eligible for a payment plan.  The amount due will determine the monthly payment amount and length of time allowed to pay the balance.  You may call the phone number located on your statement or you may call our Customer Service Center to assist you in setting up a payment plan.  You will receive monthly statements reflecting your current balance until the amounts are paid in full.

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Refunds

For patients without insurance, if your initial deposit exceeded the charges on your account you may be eligible for a refund.  For patients with insurance, if your initial deposit was more than the patient liability amount assigned by your insurance carrier you may be eligible for a refund.  To request a refund, please contact our Customer Service Center.  All credit balances on accounts will be reviewed and if there are any other open accounts, the credit balance will be transferred to any open account prior to a refund being issued.  If no further financial obligations exist with Midland Memorial your refund request will be processed.  Your patience is appreciated while we review this information.  Please allow sufficient time for processing and mailing of your refund check.

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Frequently Asked Questions

Who do I report changes in my insurance to?
Please report any changes or corrections to your insurance information as soon as possible.  You will receive a statement a few days after going home from the hospital from your inpatient or outpatient visit.  The statement will reflect the insurance carriers we have on file for you along with a partial or full policy number.  Please verify the information is correct and report any changes as soon as possible through our Customer Service Center.  Delays in providing changes in insurance information may cause us to miss your insurance company's filing deadline so it is important that you provide the information as soon as possible.

How can I get an itemized statement, verify my balance, set up a payment plan or make a payment over the phone?
Please contact our Customer Service Center.  They would be happy to help assist with any of these questions, items and more.

How can I make a payment?
Payments may be made by telephone by contacting our Customer Service Center, on the home page of our website at www.midland-memorial.com or by mailing your payment to Midland Memorial Hospital, 2200 West Illinois, Midland, Texas  79701.

Who do I contact for financial assistance?
Please contact our Eligibility Office to find out if you are eligible for one of many forms of assistance.

How will my payment be applied?
To ensure accurate and timely payment posting, please include your remittance coupon, which is attached to your statement. Any payments received that do not identify where a payment should be posted may be posted to any patient account with the payee's name.

Further questions or concerns?
If you have any additional questions or concerns about any phase of the billing process please contact our Customer Service Center and we will be happy to assist you.

How do I obtain a price quote for a service I want to receive at Midland Memorial Hospital?
By calling our Patient Access department, we will be able to provide an estimate for future services to you. All quotes are estimates only based on historical information. Actual patient balances will differ due to medical history, lab work needed, pharmacy dosage amounts, etc. Any differences between estimates given and actual balance are the patient's responsibility. Our Patient Access department can be reached at one of the following numbers:

I received a letter from my insurance company or Midland Memorial Hospital indicating other insurance information is needed or accident information is needed. What should I do?
You need to contact your insurance company to provide them with the requested information. Many insurance companies require a written response and will not take information verbally. It is your responsibility to follow-up with your insurance company as Midland Memorial Hospital cannot act on your behalf in these cases to obtain payment.

Why am I receiving multiple bills for my hospital visit?
Your bill from Midland Memorial Hospital is for hospital services only and does not include any physician billing. For questions on your physician billing, please contact the number listed on the statement. The listing below is a short list of frequently requested numbers:

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Financial Assistance

The Financial Eligibility Office at Midland Memorial provides eligibility screening services to patients in need of financial assistance.  Services include assistance with Medicaid applications, disability applications, determining eligibility for Midland County Hospital District Assistance or our hospital based charity program as well as other third party resources.

The Financial Eligibility Office will assist all patients with the screening and application process if eligible at no cost to the patient.  Referrals for these programs are accepted from all sources.  In instances of elective or scheduled procedures, the patient in need of financial assistance should contact the Eligibility Office prior to their scheduled procedure for financial screening.

In order to determine if you are eligible, the Financial Eligibility Office will need to visit with you in person.  You will need to provide identification of household members, residency verification and proof of income.  Additional information may be requested, or if you have already spoken with someone from the eligibility office your list of documents may differ from those found here.

Financial Eligibility Office
Midland Memorial Hospital
Main Campus
2200 West Illinois Ave- 1st Floor (enter through Business Office)
Midland, TX 79701
(432) 686-5257
Hours of Operation: Monday – Friday, 8 a.m-4:30 p.m.

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Managed Care Companies

Midland Memorial's participation in any managed care agreement is subject to change without notice. To ensure MMH is an in-network provider, it is the patient's responsibility to verify the provider is a participating provider in the patient's network. When seeking treatment or accessing services at Midland Memorial, you may also receive care from a hospital based physician. In some cases, a hospital based physician may choose not to participate or contract with the same insurance companies as Midland Memorial. So that you are informed, you may wish to visit the section on our website titled Hospital Based Physicians for more information.

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Online Bill Pay

Midland Memorial Hospital is pleased to offer our patients a convenient and secure way to manage your hospital account and pay your bills online. This service is offered to our patients free of charge and is available 24 hours a day, seven days a week. We hope you will find this a valuable resource for managing your account with us.

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Customer Service Center

The Customer Service Center at Midland Memorial Hospital is dedicated to providing the best service and assistance available to help you understand your billing statement and make payment arrangements.

Customer Service Assistance Line: (432) 685-1522 or 800-833-2916, extension 1522

Walk-ins:    Walk-in customers welcome on the first floor at the Main Campus from 8 a.m. to 5 p.m.
Email:    customerservice@midland-memorial.com

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Financial Eligibility Office

Midland Memorial Hospital
Main Campus
2200 West Illinois Ave- 1st Floor (enter through Business Office)
Midland, TX 79701
(432) 686-5257
Hours of Operation: Monday – Friday, 8 a.m-4:30 p.m.

List of documents

Identification of household members (all that apply will be required):

• The head of household and spouse (if applicable) will need to provide picture identification

• Birth certificates for children under 18 (will accept copies from hospital, courthouse or TDHS)

• Social Security cards for everyone in household

 
Residency Verification
Proof of residency may include but is not limited to:

• Current utility bill (such as water, gas or electricity)

• Most current property tax receipt

• Current rent receipt or lease agreement showing applicant's address

• Driver's license or other government issued identification

Proof of Income
Proof of income will include all of the below that apply to you and your household.

• (2) Current check stubs

• If applicant does not receive check stubs from employer they will be required to have employer complete an Employment Verification Form.

• Prior Year's Income Tax Return (**preferred, if available)

• Unemployment Benefits

• Social Security Benefits (from SSA Office)

• Retirement Income

• Workers Compensation Benefits

• Proof of Child Support (from Attorney General's Office, a Decree, or check stubs)

• Income Producing Property

• Royalties

• Alimony

• Investment Income

• Current bank statement(s) may be required.

Reporting No/Zero Income
Required documentation for applicants listing zero (0) income may include but not be limited to the following:

• Notarized In-kind letter/letters (see approval process located in policy)

• Proof of receiving Food Stamps/TANF

• Proof that they have applied for SSI benefits

• Applicants having no income who are eligible to work  will be required to show proof of registration with the Texas Workforce Commission

• Proof of eligibility screening.  If patient refuses to cooperate or comply with eligibility screening, they will automatically be denied coverage.

Self-employed applicants:

Applicants who are self-employed must provide the prior year's income tax return.  If this is not possible the applicant must complete the self-employment form and supply us with supporting documents such as business receipts, bank statements (both individual and business,) audited financial statements, etc.

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