Frequently Asked Questions

The following is a list of frequently asked questions (FAQs). To read the answer to each question, please click on the question.

Questions:

Where is Midland Memorial Hospital located? What is the main phone number?

400 Rosalind Redfern Grover Parkway Midland, Texas 79701

The main entrance is located on the north side of the building. The emergency department is also located on the north side of the building, just west of the main entrance. The main customer service phone number is (432) 221-1111.
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When is the hospital open?

The hospital is open for visitation from 5:00 a.m. – 10:00 p.m. through the main entrance into the Scharbauer Tower. The emergency department is open 24 hours a day through the new ED entrance into Scharbauer Tower. This is the only entrance for the public between 10:00 p.m. and 5:00 a.m.
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What floor am I looking for in the Scharbauer Patient Tower?

There are nine floors in the Scharbauer Patient Tower. The second floor in tower is to facilitate connection with main building and allow for high ceilings in lobby. The ninth floor will be for future use. Basement: Kitchen and Data Center Floor 1: Main building access point, Chapel, Testing Center, gift shop, admitting, Emergency Department, The Market (cafeteria) Floor 3: The Birth Place, Labor & Delivery, Antepartum, surgery, Main Building access point Floor 4: Nursery, NICU shell space, OB/GYN Unit Floor 5: Critical Care (ICU, CCU & PCU) Floor 6: Medical Unit, Pediatrics Floor 7: Oncology Unit, Surgical Unit Floor 8: Orthopedics, Neurology, physical therapy gymnasium
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I am a visitor. What rules should I be aware of?

Children under 12 must be with an adult at all times. Only two visitors at a time are allowed in the patient’s room at one time. In any waiting room, please limit four people for every patient. Please wash your hands as you enter and before leaving patient’s room. Due to fire and safety codes, please avoid standing and visiting in the hallways. Latex balloons are not allowed in the hospital. Please respect all requests made by physicians and hospital staff.
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Where is the Testing Center? What does the Testing Center offer?

As soon as a patient enters the facility through the main entrance, the Testing Center will be easily accessed directly to their left. This center is a single location for patients to receive a variety of outpatient exams including an EKG, Echovascular exam, blood drawing, EEG, PFT, stress tests and sleep studies. This center will also allow Direct Access testing to be completed here.
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Where is the security window?

Security staff are located just inside the emergency department entrance to the tower, 24 hours a day, seven days a week. When the public enters the building between 10:00 p.m. and 5:00 a.m., they will have to stop here to register their visit.
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Where is the Craddick Medical Office Building located? What does it offer?

The Craddick Medical Office Building is located just inside the main entrance to the tower. The building allows access to DIA, Permian Cardiology, Allison Cancer Center and other physician offices.
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Where are the visitor and family waiting areas?

Waiting areas are located next to the public elevators on floors three through eight. Each area offers refreshments.
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Where are the stairwells located?

There are three stairwells located in the Scharbauer Patient Tower. Two are at each end of the tower and one is located in the north wing. All of these are emergency exits with no reentry by the public.
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What is 68-NURSE?

68-NURSE (686-8773) is a free telephone service allowing local residents to speak with health care professionals about medical concerns. IF YOU HAVE A MEDICAL EMERGENCY, ALWAYS DIAL 911.
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What is hospital registration?

Meeting with hospital registration staff prior to your appointment ensures that all of your personal and insurance information is complete and accurate. We will ask you to verify your information, sign authorization forms, and pay any co-payments or deductibles at this time. Please arrive 15 minutes before your scheduled appointment time so that there is plenty of time to complete this important verification process. You also have the option of pre-registering online with the following link: www.midland-memorial.com
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Why register?

Registration allows us to secure the correct information and provide the proper medical care for patients. At Midland Memorial, we want your stay to go as smoothly as possible and for our patients to feel comfortable and confident in our staff from registration to discharge. Registration also helps us serve as quickly as possible and to answer any questions you might have.
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What information will I need to bring?

Upon your arrival to register at Midland Memorial Hospital, you will be asked for basic personal information as well as a copy of your insurance card.
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How can I pay my bill?

Midland Memorial offers online bill pay to patients. This convenient and secure service is available 24/7, free of charge. You can access this by visiting the Online Bill Pay page in the Patients & Visitors section, where you can pay bills and manage your account. Payments may also be made by calling 432.221.1651 or by mailing your payment to:

Midland Memorial Hospital
Attn: Billing Department
400 Rosalind Redfern Grover Parkway
Midland, TX 79701
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I have a question about my statement. Who should I contact?

The Customer Service Center at Midland Memorial Hospital is dedicated to providing the best service and assistance available to help you understand your billing statement and make payment arrangements. You can call the customer service assistance line at 432.221.1522 or 800.833.2916 ext. 1522 or email customerservice@midland-memorial.com. If you prefer to talk with someone in person, the first floor in the Main Campus welcomes walk-in patients between 8:00 a.m. and 4:30 p.m.
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What insurance carriers are accepted?

Midland Memorial's participation in any managed care agreement is subject to change without notice. For a complete list of accepted insurance companies, please visit the Accepted Insurance page on our website.
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Do you offer financial assistance?

The Financial Eligibility Office as Midland Memorial provides eligibility screening services to patients in need of financial assistance. These services include assistance with Medicaid application, disability application as well as other third party resources. You can visit the Financial Eligibility Office to in the main campus or visit the Financial Eligibility page on our website to determine if you are eligible.
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What kinds of jobs are available?

Midland Memorial Hospital offers a wide variety of job opportunities for everyone from registered nurses, to hospitality and clerical workers. If you have a passion for delivering exceptional care and service, and are looking for an opportunity to work with some of the best caregivers, we invite you to take a look at the career possibilities at MMH.
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How can I apply for employment?

If you are interested in joining the Midland Memorial Hospital family, you can fill out an application online or go by the Human Resources Department, located at 400 Rosalind Redfern Grover Parkway, between the hours of 7:00 am and 5:00 pm, Monday through Friday. To speak with someone in the Human Resources Department, call (432) 221-1538 or (432) 221-6980.
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Who do I report changes in my insurance to?

Please report any changes or corrections to your insurance information as soon as possible. You will receive a statement a few days after going home from the hospital from your inpatient or outpatient visit. The statement will reflect the insurance carriers we have on file for you along with a partial or full policy number. Please verify the information is correct and report any changes as soon as possible through our Customer Service Center . Delays in providing changes in insurance information may cause us to miss your insurance company's filing deadline so it is important that you provide the information as soon as possible.

Customer Service Assistance Line: (432) 221-1522 or 800-833-2916, extension 1522
Walk-ins: Walk-in customers welcome on the first floor at the Main Campus from 8 a.m. to 5 p.m.
Email: customerservice@midland-memorial.com
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How can I get an itemized statement, verify my balance, set up a payment plan or make a payment over the phone?

Please contact our Customer Service Center. They would be happy to help assist with any of these questions, items and more.

Customer Service Assistance Line: (432) 221-1522 or 800-833-2916, extension 1522
Walk-ins: Walk-in customers welcome on the first floor at the Main Campus from 8 a.m. to 5 p.m.
Email: customerservice@midland-memorial.com
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Who do I contact for financial assistance?

Please contact our Eligibility Office to find out if you are eligible for one of many forms of assistance.

Customer Service Assistance Line: (432) 686-5257
Walk-ins: Walk-in customers welcome on the first floor at the Main Campus from 8 a.m. to 4:30 p.m.
Email: customerservice@midland-memorial.com
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How will my payment be applied?

To ensure accurate and timely payment posting, please include your remittance coupon, which is attached to your statement. Any payments received that do not identify where a payment should be posted may be posted to any patient account with the payee's name.
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How do I obtain a price quote for a service I want to receive at Midland Memorial Hospital?

By calling our Patient Access department, we will be able to provide an estimate for future services to you. All quotes are estimates only based on historical information. Actual patient balances will differ due to medical history, lab work needed, pharmacy dosage amounts, etc. Any differences between estimates given and actual balance are the patient's responsibility. Our Patient Access department can be reached at any of the following numbers: (432) 571-4083 (432) 686-5324 (432) 686-5363
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I received a letter from my insurance company or Midland Memorial Hospital indicating other insurance information is needed or accident information is needed. What should I do?

You need to contact your insurance company to provide them with the requested information. Many insurance companies require a written response and will not take information verbally. It is your responsibility to follow-up with your insurance company as Midland Memorial Hospital cannot act on your behalf in these cases to obtain payment.
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Why am I receiving multiple bills for my hospital visit?

Your bill from Midland Memorial Hospital is for hospital services only and does not include any physician billing. For questions on your physician billing, please contact the number listed on the statement. The listing below is a short list of frequently requested numbers.

Midland Emergency Management: (866) 321-8433
Southwest Medical Imaging: (432) 570-7011
City of Midland Ambulance: (432) 253-7406
Anesthesia Medical Group: (432) 699-0306
Midland Pathology: (800) 678-1861
Permian Emergency Mgmt-Hospitalist Service: (877) 485-4474
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Further questions or concerns?

If you have any additional questions please contact our Customer Service Center or call 432.221.1111 and we will be happy to assist you.

Customer Service Assistance Line: (432) 221-1522 or 800-833-2916, extension 1522
Walk-ins: Walk-in customers welcome on the first floor at the Main Campus from 8 a.m. to 5 p.m.
Email: customerservice@midland-memorial.com
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