Room Service - Lead

Job Description

The primary responsibility of the Room Service Lead is to provide the highest quality of customer service to patients at all times.  This position performs a variety of duties related to the orderly operation of the room service program and the efficient delivery of patient meals and adheres to HACCP and other regulatory agency policies.



·         Monitors all Room Service Representatives, Expediters, Floor Stocker, and Dish Room Attendants activities as outlined in the respective job descriptions of these positions

·         Maintains records for financial and quality control monitors.

o   Takes temperatures of all cold food items per policy.

o   Holds pre-service meetings with the room service team as needed.

·         Ensures that tray tickets begin printing on time and that trays are made in a timely and efficient manner.  Ensures the timely delivery of patient meals.

·         Has knowledge of all diets and assists with training of all room service program staff.

·         Communicates effectively with Call Center staff and other department supervisors to ensure quality patient meals and help resolve problems.

·         Assists Room Service Supervisor with projects as needed.



·         Must be a high school graduate or equivalent. 

Date Posted:
Midland Memorial Hospital Main Campus
Midland, Texas
Patient Food Services